Terms of Service

Any paid engagement with us is governed by a separate written agreement (statement of work, contract, or similar) signed by both parties, which will take precedence over this website's general terms for that engagement.

Scope, pricing, timelines, deliverables, and the payment schedule for a specific project are defined in that agreement. No work begins on a paid engagement until that agreement is signed and any required deposit has been received.

Fixed Scope and Enterprise engagements are paid in two stages: an upfront deposit to secure the engagement and begin work, and a final balance due upon completion and delivery of the agreed deliverables. For larger engagements, the signed agreement may instead set out a milestone-based payment schedule; where it does, that schedule governs.

Monthly Partnership engagements are billed on a recurring monthly basis for the period of work performed, starting from the date the engagement begins.

Payments are processed securely through Stripe, our payment processor. We do not receive or store your full card or bank account details; that information is handled directly by Stripe under its own security, privacy, and compliance standards. Amounts charged will match the pricing set out in your signed agreement or invoice.

Prices are quoted in USD unless the signed agreement states otherwise, and are exclusive of any sales, use, or similar taxes, which are the client's responsibility unless the agreement says otherwise.

Before work begins: if you cancel a Fixed Scope, Enterprise, or other project-based engagement before any work has started, the deposit is refunded in full, less any non-refundable transaction or processing fees already incurred on that payment.

After work begins: once work has started, the deposit is earned and non-refundable. It covers the project slot, planning, and early-stage work (such as discovery, design, and development already underway) that is committed to your engagement as soon as it starts, regardless of whether the engagement continues through to completion. This reflects standard practice in the web design and development industry.

Delivered milestones and final payments: any milestone payment or final balance is due for work that has already been completed and delivered or accepted, and is not refundable once the corresponding deliverable has been delivered. Revisions to delivered work are handled under the revision terms set out in your signed agreement, not as a refund.

If you are unsatisfied with delivered work, contact us at synbrigofficial@gmail.com first so we can resolve it directly, typically through the revision process in your agreement, before requesting a refund or filing a dispute.

Monthly Partnership cancellations: you may cancel a Monthly Partnership engagement at any time by giving 30 days' written notice, or the notice period stated in your signed agreement if different. Cancellation stops future billing from the end of that notice period. Amounts already billed for a current or completed billing period are for work performed or capacity reserved during that period and are not refunded, except where we have failed to deliver the agreed scope for that period through our own fault, in which case we will address it directly through a credit, partial refund, or make-good work.

Chargebacks and disputes: please contact us at synbrigofficial@gmail.com to resolve any billing question or disagreement before filing a chargeback with your bank or card issuer. Most billing issues can be resolved directly and faster that way. Filing a chargeback without first contacting us may result in suspension of the related engagement or services while the matter is investigated.

Content on this website, including text, graphics, and design, is owned by us unless otherwise noted, and may not be reproduced without permission.

Code and deliverables produced under a signed client engagement are owned according to the terms of that specific agreement, which typically transfers ownership to the client upon full payment.

You agree not to misuse this website, including attempting to gain unauthorized access to any part of it, interfering with its operation, or using it to distribute unlawful content.

This website and its content are provided "as is" without warranties of any kind. We make reasonable efforts to keep information accurate but do not guarantee it is complete, current, or error free.

To the fullest extent permitted by law, Synbrig LLC is not liable for indirect, incidental, or consequential damages arising from use of this website. Liability related to a specific paid engagement is governed by that engagement's signed agreement.

We may update these terms from time to time. Continued use of the website after changes are posted constitutes acceptance of the revised terms.

These terms are governed by the laws applicable in the jurisdiction where the company is registered, without regard to conflict of law principles.