Question 1

What are your response times?

Accepted Answer

General inquiries are typically answered within one business day. Clients with an active support agreement have priority response times specified in their engagement contract.

Question 2

I'm a current client with an urgent production issue. Where do I go?

Accepted Answer

Use the priority contact channel set up during your onboarding (direct email thread or shared workspace). If you cannot reach it, email us and mark the subject line "Urgent production issue."

Question 3

Do you offer a status page for uptime?

Accepted Answer

For engagements that include hosted infrastructure we manage, monitoring and status reporting are set up as part of that specific agreement. This marketing site does not have a public status page of its own.

Question 4

Can I get a refund or adjust an active engagement?

Accepted Answer

Deposits are refundable in full if you cancel before work starts, and non-refundable once work has begun, since that covers your reserved project slot and early-stage work already underway. Delivered milestones and final payments are not refundable once the corresponding work has been delivered. Monthly Partnerships can be cancelled anytime with 30 days' written notice. The current billing period is not refunded. Scope changes are handled through your signed engagement agreement. See our Terms of Service for the full refund and cancellation policy, or reach out to us directly and we will work through it with you.

How to get help

Three routes, depending on your situation

Active engagement support

General questions

Site issue or broken link

Common support questions